Effective Date: 1/06/2026
Allegra Chiropractic (“Allegra Chiropractic,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable healthcare privacy requirements.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information, including your health information.
Who We Are
Allegra Chiropractic is operated by Sarah Pullela, a registered chiropractor providing chiropractic and wellness services.
For the purposes of this Privacy Policy, “personal information” includes information or opinions that identify you, and “health information” includes information about your physical or mental health, medical history, treatment, and healthcare services received.
Why We Collect Your Information
We collect personal information to:
- Provide chiropractic assessment and treatment;
- Maintain accurate clinical records;
- Manage appointments and patient communications;
- Process payments and health fund claims;
- Comply with legal and professional obligations;
- Improve our services and patient experience;
- Respond to enquiries made through our website or clinic.
Without certain information, we may not be able to provide healthcare services safely or effectively.
What Information We Collect
Depending on the services you receive, we may collect:
Personal Information
- Name
- Date of birth
- Address
- Email address
- Telephone number
- Emergency contact details
- Occupation
Health Information
- Medical history
- Current symptoms and health concerns
- Medications and supplements
- Previous injuries or surgeries
- Imaging reports and specialist reports
- Family health history
- Lifestyle information relevant to your care
- Treatment notes and clinical records
Financial Information
- Health fund details
- Payment information
- Medicare or healthcare identifiers where applicable
Website Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage data
- Referral source information
This information helps us improve website functionality and user experience.
How We Collect Information
We may collect information directly from you when you:
- Complete patient forms;
- Book appointments;
- Attend consultations;
- Contact us by phone, email, SMS, or website forms;
- Subscribe to newsletters or marketing communications;
- Interact with our social media accounts.
With your consent, we may also receive information from:
- Medical practitioners;
- Specialists;
- Allied health professionals;
- Diagnostic imaging providers;
- Health funds;
- Family members or guardians where appropriate.
How We Use Your Information
Your information may be used to:
- Assess and manage your health care;
- Develop treatment plans;
- Maintain clinical records;
- Communicate regarding appointments;
- Send invoices and receipts;
- Process health fund claims;
- Meet legal, regulatory, and insurance requirements;
- Improve our clinic operations and services.
We will only use your personal information for purposes reasonably related to the provision of healthcare unless otherwise permitted or required by law.
Disclosure of Personal Information
We may disclose your information:
With Your Consent
To:
- Other healthcare providers involved in your care;
- Specialists and referral partners;
- Family members or caregivers when authorised by you.
Where Required by Law
We may disclose information:
- In response to court orders or subpoenas;
- To regulatory authorities;
- Where required under Australian law.
To Prevent Serious Harm
Information may be disclosed if necessary to prevent a serious threat to your life, health, safety, or that of another person.
Service Providers
We may use trusted service providers for:
- Practice management software;
- Website hosting;
- IT support;
- Payment processing;
- Secure data storage.
These providers are required to maintain confidentiality and appropriate security standards.
Overseas Disclosure
Protecting your information is extremely important to us.
We take reasonable administrative, technical, and physical measures to safeguard personal information from:
- Unauthorised access;
- Misuse;
- Interference;
- Loss;
- Modification;
- Disclosure.
Security measures may include:
- Password-protected systems;
- Restricted staff access;
- Secure practice management software;
- Encrypted communications where appropriate;
- Regular software updates and cybersecurity safeguards;
- Secure disposal of records when legally permitted.
While we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
Website Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies help us:
- Understand website usage;
- Improve performance;
- Remember user preferences;
- Measure website traffic.
You may disable cookies through your browser settings; however, some website features may not function correctly.
We may also use third-party analytics tools that collect anonymised website usage data.
Marketing Communications
With your consent, we may send:
- Health and wellness updates;
- Clinic news;
- Educational resources;
- Promotions and special offers.
You may unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us directly.
We will not sell or rent your personal information to third parties.
Accessing Your Information
You may request access to your personal information or health records.
Requests should be made in writing using the contact details below.
We may charge a reasonable administrative fee for providing copies of records where permitted by law.
In certain circumstances, access may be restricted where permitted under applicable legislation.
Correction of Information
We strive to keep your information accurate and up to date.
If you believe any information we hold is incorrect, incomplete, or outdated, please contact us and we will take reasonable steps to correct it.
Retention of Records
If you have concerns about how your personal information has been handled, please contact us first.
We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
Your continued use of our website or services constitutes acceptance of any updated Privacy Policy.
Contact Us
Allegra Chiropractic
Sarah Pullela
Email: info@allegrachiropratic.com.au
Phone:
Website: allegrachiropratic.com.au
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details above.